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Tourism Boat on Fishing Plays a Key Economy for the District even though Agriculture and Fishing are the Major ones. Shrines, Places of Hindu Faith, Mosques forms the Spritual Tourism for the district. Annual Festivals and functions marks glory of the Year. Heritages like Tarangam padi Fort, Poompuhar speaks of the rich civilization of this land.  

ThisDanish Fortfort was declared as a protected monument by the Department of Archaeology, Government of Tamilnadu in 1977 ADThe Danes constructed fortifications on the coast at Tranquebar. This was the only busy trade centre on the Coromandal coast for the Danes. This fort was a busy trade centre till 1845 AD when the Danes handed over the fort to the English. It was used as a Public Works Department Travellers Bungalow for government servants and colonials   till 1977 AD.

Grievance Report Chairman/Member [Distribution]
800,Anna Salai
Chennai-600 002

TAMIL NADU ELECTRICITY BOARD

On 1st July 1957, Tamil Nadu Electricity Board came into being and has remained the energy provider and distributor all these years. After 53 years of journey the Tamil Nadu Electricity Board was restructured as per G.O.114 dated 08.10.2008 by establishing a holding company with the name "TNEB Ltd" and two subsidiary companies namely "Tamil Nadu Transmission Corporation Ltd., "[TANTRANSCO] and "Tamil Nadu Generation and Distribution Corporation Ltd.," [TANGEDCO] as per the mandatory requirements of the Electricity Act 2003. Accordingly TNEB Ltd., was formed on 01.11.2010.

Members of Tamil Nadu Electricity Board
  1. Chairman, TNEB.
  2. Accounts Member, TNEB.
  3. Member Distribution, TNEB.
  4. Member Generation, TNEB.
  5. Secretary, Finance Department, Govt. of Tamil Nadu.
  6. Secretary, Industries Department, Govt. of Tamil Nadu.
  7. Secretary , Energy Department, Govt. of Tamil Nadu.
Need

The Government of Tamil Nadu has taken a decision to concretise its commitment for citizen friendly administration and transparency. We take immense pleasure in re-dedicating ourselves to serve the people of Tamil Nadu by bringing out a Citizen's Charter in this direction. This charter sets out the standard and quality of services that will be provided by us. It will be effective from 1st September 1998. Let us know how you feel about the Charter.

Objectives Of The Charter
  1. To place before the public an overview of the organization
  2. To inform the citizens about the kinds of services that we provide
  3. To state the standards of service delivery
Overview

The Tamil Nadu Electricity Board (TNEB) is a statutory body formed on 01.07.1957 under the Electricity Supply Act, 1948 as a successor to the erstwhile Electricity Department of the Government of Madras.

Distribution
NAGAPATTINAM ELECTRICITY DISTRIBUTION CIRCLE
No of O&M divisions 05 Nos
No of Operation divisions 02 Nos
No of MRT  division 01 Nos
No of O&M Sub divisions 16 Nos
No. of O&M Sections 80 Nos
No. of Construction Sub divisions 05 Nos
No of construction Sections 10 Nos
230 KV EHT Sub stations 02 Nos
110 KV EHT Sub stations 14 Nos
66 KV  Sub stations( Regular) 02 Nos
66 KV Sub stations(LT SS) 01 Nos
33 KV Sub stations( Regular) 06 Nos
33 KV Sub stations( UM SS) 09 Nos
33 KV Sub stations(LT SS) 04 Nos

Generation

Starting with the modest installed capacity of 156 MW (Mega Watt) with annual gross generation plus purchase of 630 MU (Million Units) at the dawn of independence, the TNEB has grown by leaps and bounds with generating capacity of 7905 MW as on 31.3.02 comprising 2970 MW from four Thermal Stations, 228 MW from two Gas Turbine Stations, 1996 MW from 33 Hydro Stations, 19 MW from Wind Farms and 1913 MW as Tamil Nadu’s share from Central Generating Stations. Generation from privately owned wind farms is 813 MW and TNEB’s wind farm generation is 19.355 MW. The Board’s gross generation during the year 2001-02 was 43,923 MU. The total energy consumption during the same year was 35,196 MU.

Transmission & Distribution

TNEBMen on Work has 151.88 lakh consumers. The distribution network comprises 1,65,524 circuit kilometers of extra high tension (above 33 KV)and high tension (11 KV to 33 KV) lines, 4,35,000 circuit kilometers of low tension lines, 948 substations, 1,40,710 distribution transformers besides other assets.

The State continues to be in the forefront in the field of rural electrification in the country. As on 31.03.02, all the 15,822 inhabitant villages have been electrified. In addition,16,45,329 agricultural pump sets and 13.81 lakh huts have been given electric supply. The role of Tamil Nadu Electricity Board in improving the economy of the State of Tamil Nadu by extensive electrification of the villages, large scale energisation of agricultural pump sets and extension of electricity services to poor/backward and downtrodden sections of the society, in addition to extension of supply to large number of industries has been well recognised. Staff of TNEB will be on call 24 hours,7 days a week to respond to service emergencies. Fuse off call centres have been established in Chennai and Coimbatore and equipped with wireless sets in order to respond with the least delay. A control room manned round the clock also functions at the headquarters to register complaints. Our commitment to excellence would include a continuous effort to modernize and upgrade not only our tools, plants and machinery but also our most valuable performing assets viz. our human resources.

Service Standards

We are committed to render the highest standards of service to you. This charter sets out the standards for the various services so as to improve our service to you. It is worth mentioning that these service levels are our maximum response times for important aspects of your electricity service, and that we aim to beat these standards every time we can.

Supply Breakdown

Even with the best will in the world, faults will sometimes occur in our electricity networks and you may be without supply. If this happens, please let us know immediately. We’ll do everything possible to restore your supply quickly. Our aim is to restore supply within one hour in the case of EHT/HT supply in Chennai or 3 hours in mofussil areas. For failure of supply in pillar boxes or transformer structures causing interruption of supply to a group of LT service connections, we’ll restore supply in 2 hours in both Chennai and mofussil areas. The response time will be 3 hours in Chennai and 6 hours in other areas for individual consumers.

If you lose supply but notice that your neighbors still have power, the first thing to do is to check your own fuses and trip switch. If they are in order, then it could be that the EB fuse has failed. Please contact us immediately. We’ll call on you, free of charge.
When the distribution transformer which feeds your premises fail, we’ll replace it within 24 hours in Chennai or 48 hours in mofussil areas. In the case of very short supply interruptions and interruptions arising from network faults, we’ll make every effort to minimize the inconvenience to you.

In exceptional cases, such as cyclones or floods we cannot offer these standards. But we’ll always do everything we can to restore supply as soon as possible

Planned Supply Interruption

In our efforts to supply the best possible service, we often have to work on our distribution network to improve it or to connect new consumers. This may result in interruption of your electricity supply. When such interruption is necessary, we’ll inform you in advance by publishing it in newspapers

Billing And Accounting

Should you have any query on billing or accounting, please contact the Revenue Branch of the Division concerned on all working days between 10.30 a.m. and 5.00 p.m. We’ll be able to give solution across the table in most of the cases. For cases where further investigation needs to be made, we’ll contact our field officers and send you the reply.

Meter Accuracy

If you think your energy meter is reading incorrectly, please contact us. We’ll replace the meter within 15 days of payment of challenge test in Chennai. For other places, it will be 30 days. We’ll revise the bills for the past period and adjust the excess amount, if any, in future bills, if the meter is found to be defective after test. When we find that your energy meter is defective, we’ll replace it within 30 days in Chennai and 60 days in other places. When the energy meter is burnt due to some reason or the other, we will replace it within 30 days.

Re-Connecting Supply

In some instances, we reluctantly have to withdraw supply for non payment of electricity charges. Once you have paid the bill along with arrears, if any, we’ll reconnect supply on the same day or the next day.

New Service Connection

If you are building a new house or farm, setting up a small business or renovating an older property, you need to send us a completed application in the prescribed form. We furnish below the schedules we have proposed to keep up for effecting new service connections. We will make all efforts to adhere to the time frame rigidly. However if there is any delay on account of valid reasons, we’ll inform you.

Effecting new industrial service connections, agricultural service connections and HT/EHT services involve a number of processes including your responses like entering your readiness in our office Register, payment of the stipulated amount and execution of agreement, at different stages. We have arrived at the above standards assuming your prompt response in these cases. They are likely to vary as much as your response time varies.

Complaints Resolution Procedure

If you have concern or complaint about any of the services we offer, you can make a complaint over phone or in person or through a letter to any of our section offices or sub division offices concerned, which is located nearer to your residence. If you feel that your complaint needs the attention of a higher level officer, you can send your complaint to the Executive Engineer or Superintending Engineer or Chief Engineer concerned or contact them in person in their offices on all working days between 2 PM and 3 PM. If you do not get a reply within 30 days, you are free to get your grievance redressed by the top officials in the head quarters offices viz. Member (Distribution) or Chairman at 800 Anna Salai, Chennai-600 002.

In order to mitigate your hardships, we hold grievance day meetings by the SE concerned once in a month in each division of the circle. We display the date of the grievance day in advance on the notice boards of the division offices. You can also contact any of our offices to know about the grievance day meeting. You’ ll get your grievances redressed at the grievance day meetings.

In all the distribution circle offices, there is a Public Relations Officer, who is attending to your grievances. In addition, there is a Chief Public Relations Officer in the head quarters offices at Chennai (Phone No.8520902) They will take up your problems and solve them. The Public Relations Officers will also guide you, if you need any of our services like getting a new service connection for your house.

Chief Engineers/Distribution is holding conferences with voluntary consumer organizations. If you have a problem common to your locality, say for example low voltage, you can represent them through such organizations. We’ll study the load distribution in the area and arrange to install additional sub-stations/ transformers or strengthen the HT/LT lines to improve voltage.

Complaints Monitoring And Review

We acknowledge your complaint within 7 days and inform the action taken within 30 days. We’ll also keep a record of all the complaints received and action taken. We will monitor our service standards against the charter continuously and furnish the details in the Annual Reports

How You Can Help Us Serve You Better

  1. Please make your payments well in advance to avoid long queues.
  2. Please protect your energy meter from damage.
  3. Inform us when the meter is stuck up or burnt out or when there is a damage.
  4. Electricity is precious. Please don't waste or misuse it.
  5. When the EB officials come over to your premises for inspection, cooperate with them to carry out their duty.
  6. Please renew worn-out wiring in order to avoid accidents.
  7. We try to minimize shut downs and breakdowns. However please remember that they are unavoidable. Please bear with us during such emergencies.
  8. Please help us to bring down breakdowns by cutting trees and bushes near power lines.
  9. Your energy meter is a sensitive instrument. Please do not over load it by connecting unauthorized loads.
  10. In spite of our best efforts, power cuts and load shedding may be unavoidable times. Please cooperate with us during such difficult times.
  11. Electricity is dangerous. Please don't allow unqualified persons to meddle with your gadgets.
NEED

We take immense pleasure in re-dedicating ourselves to serve the people of Tamil Nadu by bringing out a Citizen Charter. This Charter sets out the Standards and Quality of services that will be provided by us.

OBJECTIVES OF THE CHARTER
  • To place before the public an overview of the organization
  • To inform the Citizen about the kind of services that we provide
  • To state the Standards of service delivery
OVERVIEW OF TNEB

The Tamil Nadu Electricity Board (TNEB) is statutory body formed on 01.07.1957 under the Electricity Supply Act, 1948 as a successor to the erstwhile Electricity Department of the Government of Madras. Now, TNEB continue to function as deemed Distribution licensee and Transmission Utility under the Electricity Act 2003.

Generation

Starting with a modest installed capacity of 156 MW (Mega Watt) with annual gross generation plus purchase of 630 MU (Million Units) at the dawn of independence, the TNEB has grown by leaps and bounds with installed capacity of 10,098 MW as on 31.3.07. The Board gross generation and power purchase during the year 2006-07 was 63,038 MU.

Transmission and Distribution

TNEB has 185.82 lakhs consumers. The distribution network comprises 1,54,104 circuit kilometers of Extra High Tension (EHT) and High Tension (HT) lines, 5.02 lakhs kilometers of Low Tension (LT) lines, 1148 Sub-Stations, 1,73,053 distribution transformers besides other assets. As on 31.3.07, 63,956 Towns, Hamlets and Villages have been electrified. In addition, 18.02 lakhs agricultural pump sets and 10,55,705 Huts have been given electric supply. The role of Tamil Nadu Electricity Board in improving the economy of the State of Tamil Nadu by extensive electrification of the villages, large scale energisation of agricultural pump sets and extension of electricity services to poor/backward and downtrodden sections of the society, in addition to extension of supply to large number of industries has been well recognized. Our commitment to excellence would include a continuous effort to modernize and upgrade not only our tools, plants and machinery but also our most valuable performing assets viz. our human resources.

SERVICE STANDARDS

We are committed to render the highest standards of service to you. This Charter sets out the standards for the various services so as to improve our service to you. It is worth mentioning that these service levels are our maximum response times for important aspects of your electricity service, and that we aim to beat these standards every time we can.

    Service Standards (Notified by Tamil Nadu Electricity Regulatory Commission)
    1. Effecting of Service Connection
      1. Low Tension Service Connection
        Category Time Schedule for LT
        Involving no extension or Improvement work Generally within a week but however not exceeding 30 days
        Involving extension and improvement without Distribution transformers 60 days
        Involving extension and improvement with Distribution transformers 90 days
      2. High Tension Service Connection
        Category Time Schedule for HT/EHT
        HT EHT
        Involving Extension & Improvement work 60 days 150 days
        Involving the enhancement of Power Transformer/Addition of Power Transformer 120 days 180 days
        Involving the Commissioning of new substation 180 days 270 days
        Note:
        This time schedule is also applicable for additional loads. In regard to Agricultural Service Connection and Hut Service Connection, directive issued by Tamil Nadu Electricity Regulatory Commission from time to time on the basis of the guidance by National Electricity Policy and the policy directions by State Government, will be followed.

    2. Shifting of Service Connection/Deviation of Lines and Shifting of equipments
      Shifting of meter/service
      25 days
      Shifting of LT/HT lines
      60 days
      Shifting of Transformer structure
      90 days

      The above works will be carried out after remittance of charges due therefore.

    3. Temporary Supply

      The intending consumers may require temporary services for construction of residential houses, complexes, commercial complexes, industrial premises and also for illumination during festivals, etc. Such temporary services will be effected as per the time schedule specified for the new and additional loads.

    4. Transfer of Service Connection

      The transfer of service connection will be effected within 7 days from the date of receipt of complete application.

    5. Change of Tariff

      Change of tariff will be effected within seven days from the date of receipt of application from the consumer. However no consumer shall be permitted to change the tariff of the service connection from any Low Tension Tariff (other than agriculture) to Low Tension Tariff for agriculture.

    6. Complaints in Billing, etc.

      Any complaints in billing received prior to the due date for payment shall be resolved before the next billing along with refund/adjustments, if any. However, the complaints in respect of arithmetic error if any received three days prior to the due date for payment shall be set right within the due date for payment. The consumer shall not, on the plea of incorrectness, withhold any portion of the amount billed.

    7. Replacement of Meter

      On receipt of complaints or found during inspection/meter reading, that the meter in a service connection is not correct or defective or burnt, the meter will be replaced within 30 days after collecting the charges applicable.

    8. Interruptions and Restoration of Supply

      Supply will be restored as per the time schedule furnished below:

      Interruption due to Power Restoration Time
      Corporation Urban Municipalities Rural Hill Area
      HT Supply failure 1 hour 3 hours 6 hours 12 hours
      Fault in Transformer structure or LT line or Pillar Box 2 hours 4 hours 6 hours 12 hours
      Fault of Distribution Transformer 24 hours 48 hours 48 hours` 48 hours
      Individual Service Connection fault 3 hours 9 hours 12 hours 24 hours
      Complaints of failure/interruption at consumer premises in rural areas and urban areas other than corporation limits will be attended to between 8.00 A.M. and 6.00 P.M.
    9. Interruptions and Restoration of Supply
      Supply will be restored as per the time schedule furnished below:
      Interruption due to Power Restoration Time
      Corporation Urban Municipalities Rural Hill Area
      HT Supply failure 1 hour 3 hours 6 hours 12 hours
      Fault in Transformer structure or LT line or Pillar Box 2 hours 4 hours 6 hours 12 hours
      Fault of Distribution Transformer 24 hours 48 hours 48 hours` 48 hours
      Individual Service Connection fault 3 hours 9 hours 12 hours 24 hours
      Complaints of failure/interruption at consumer premises in rural areas and urban areas other than corporation limits will be attended to between 8.00 A.M. and 6.00 P.M
PLANNED SUPPLY INTERRUPTION

In our efforts to supply the best possible service, we often have to work on our distribution network to improve it or to connect new consumers. This may result in interruption of your electricity supply. When such interruption is necessary, we will inform you in advance by publishing it in newspapers

RECONNECTING SUPPLY

In some instances, we have to disconnect service connection for non payment of electricity charges. Once you have paid the bill along with arrears, if any , we will reconnect the service.

COMPLAINTS RESOLUTION PROCEDURE

If you have concern or complaint about any of the services we offer, you can make a complaint over phone or in person or through a letter to any of our section offices or sub division offices concerned, which is located nearer to your residence. If you feel that your complaint needs the attention of a higher level officer, you can send your complaint to the Executive Engineer or Superintending Engineer or Chief Engineer concerned or contact them in person in their offices on all working days between 2 PM and 3 PM. You are free to get your grievance redressed by the top officials in the Head Quarters offices viz. Member (Distribution) or Chairman at 144, Anna Salai, Chennai-600 002.

In order to mitigate your hardships, we hold grievance day meeting by the Superintending Engineer concerned once in a month in each division of the circle. We display the date of the grievance day in advance on the notice boards of the division offices. You can also contact any of our offices to know about the grievance day meeting. You will get your grievances redressed at the grievance day meetings.

In all the distribution circle offices, there is a Public Relation Officer, who is attending to your grievances. In addition, there is a Chief Public Relations Officer in the head quarters office at Chennai (Phone No.28520902). They will take up your problems and solve them.

Chief Engineers/Distribution Region are holding conferences with voluntary consumer organizations. If you have a problem common to your locality, say for example low voltage, you can represent them through such organizations. We will study the load distribution in the area and arrange to install additional sub-stations/transformers or strengthen the HT/LT lines to improve voltage.

Consumer Grievance Redressal Forums ( Framed as per the Tamil Nadu Electricity Regulatory Commission Regulation) are formed and functioning in every distribution circle office. Consumers may approach these forums for redressal of their grievances. Computer based power failure redressal call centres are functioning at Chennai, Coimbatore, Madurai, Trichy and Erode. Consumers can register their power supply failure complaints by dialing a 4 digit number 1912 from anywhere. Address of the consumer is retrieved at this call centre from the computer data base on the contact phone number of the consumer. Complaint of the consumer is registered in the computer and complaint number is given to the consumer.

Future Scenario

We will continue to invest in our networks and improve our work methods. It is worth reiterating that our aim is to beat the standards every time we can. We value you as a customer and will always welcome your comments about our services. We’ll review and revise the Charter in the year 2000 based on your valuable feedback.